Help Center

You can reset your password by going to the Login Page and clicking the password reset button. If you do not receive a password reset email please contact us by phone (720) 689-1536 or email (info@smilestreamsolutions.com) and we can check your account. 

Orders are typically process the same day if the order is placed before 2pm MST.  All orders are processed within 2 business days. Orders are not shipped or delivered by SmileStream on weekends or holidays.

Shipments may be delayed by a few days if SmileStream is experiencing a high volume of orders. Please allow additional days in transit for delivery. If there will be significant delay in shipment of your order, SmileStream will contact you via email or telephone.

The shipping cost varies depending on many factors such as shipping distance, value of the products, weight of the product, and the shipping method.

Shipping charges for your order will be calculated and displayed at the checkout.

All the products that we currently offer our shown on our website. If you are not seeing the product on the website you can check our online catalog to see if it is there or contact us by phone (720) 689-1536 or email (info@smilestreamsolutions.com) to see if we offer it. If we do not currently offer the product we will add it to our list for consideration to be added to our site. 

We carry four different arch forms:

Over-Expanded (Tito)

Expanded (Universal/Damon)

Natural

Ovoid

You can also view our arch form chart that compares each arch form here.

ARCH FORM CHART DOWNLOAD

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only offer returns on items that are defective or damaged. To complete your return or exchange, we require a receipt or proof of purchase. This can be either an order confirmation email or invoice. 

Please contact us by email at ordering@smilestreamsolutions.com with the order number or invoice and the items you wish to return along with the quantities and we will send you a return label via email. You may also contact us by phone at (720) 689-1536 with this same information and we can issue you a RMA number for the products you wish to return. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This means we will check if the item is either defective or damaged.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 weeks.

*** If we find that the items have been used we will charge a restocking fee for the items that we refund back to you. This is to cover repackaging and restocking.

We only replace products if they are defective or damaged. If the wrong product has been ordered we would be happy to exchange them for the correct product. We will provide you with a return label to return the items. Please be aware that the shipping will be deducted from the total price of the products you return for exchange. 

We will refund the total price of the products you return minus the shipping cost. You can then reorder the correct products on the website at your own convenience.  

SmileStream Series handpieces come with a 1-year warranty

Speed Series handpieces come with a 2-year warranty. 

If there is an issue please fill out our Return Form, return the handpiece with the Return Form and we will diagnose the problem. If the handpiece has been properly maintained and cared for and there is still an issue we will repair or replace the handpiece at no cost and return the item to you free of charge. If we diagnose that the item has not been properly maintained or cared for we will provide a detailed report with pictures to show our findings and cost to repair. In which case, you will have the option to either have us repair the item or purchase a replacement from our website.

The repair cost for our handpieces starts at $50. 

Please see our Return Policy for "How do I get a return label for products I would like to return?"

Detailed information regarding heating temperatures and times for specific thermoforming machines can be found on the product page for GT Flex and GT Flex Pro. Further instructions can also be found at the link below.