At Smile Stream Solutions, we are committed to transparency, integrity, and excellence in every aspect of our service. This page provides a summary of our key policies to help you better understand how we operate and what you can expect when partnering with us.
1. Shipping & Delivery Policy
We offer fast and reliable shipping to orthodontic practices across the U.S.
- Standard Process Time: Orders are typically processed within 1-2 business days.
- We offer standard and expedited options through trusted carriers.
- You will receive a tracking number once your order ships.
2. Returns & Exchanges Policy
We want you to be completely satisfied with your purchase.
- Returns are accepted within 45 days of delivery.
- Products must be unused and in original packaging.
- Please contact our customer service team to initiate a return or exchange.
3. Warranty Policy
We stand behind the quality of our products.
- Most Smile Stream products come with a 1-year limited warranty.
- If you experience a product defect, please contact us with proof of purchase and photos.
4. Privacy Policy
Your privacy is important to us.
- We collect minimal personal data necessary to process your orders and improve your experience.
- Your information is never sold or shared with third parties without consent.
- We use industry-standard security measures to protect your data.
5. Payment & Billing Policy
We accept a variety of secure payment methods.
- Credit cards, ACH, and approved purchase orders.
- Net terms available for approved accounts.
- Sent electronically for easy tracking and payment.
6. Customer Support Policy
We pride ourselves on responsive and personalized service.
- Support is available Monday–Friday, 8:00 AM – 5:00 PM MT.
- Email, phone, and online contact form.
7. Terms & Conditions
By using our website or placing an order, you agree to our Terms & Conditions.
- Products are intended for licensed orthodontic professionals only.
- All content on our site is the property of Smile Stream Solutions.
- We reserve the right to update policies at any time.
For full details on each policy, please visit the respective sections linked above or contact us directly at info@smilestreamsolutions.com.