Orders
How do I track my order
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
Shipping
What shipping options do you offer
We offer a variety of shipping options to cater to different customer preferences.
- Standard shipping - 3-7 business days
- 2-Day shipping - 2 business days
- Overnight shipping - 1 business day
See our full Shipping Policy here.
How much does shipping cost?
We charge a flat rate Standard shipping for all order.
- Orders less than $600 - $15 shipping fee
- Orders more than $600 - Free shipping
Expedited shipping is charged by the weight of the order.
When will my order ship when I place it?
We process every order as quickly as possible and aim to fulfill all orders within a 24 hour window from the time the order was placed.
Do you ship internationally?
Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.
Returns
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 45 days of receiving it for a full refund. Please see our full Return Policy here.
How do I initiate a return?
Initiating a return is simple. Reach out to our customer service team via phone or email and they will generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.
Warranty
What is your warranty policy?
We stand behind the quality of our products and offer warranties of the following product lines:
- Smile Stream Handpieces
- Speed Series Handpieces
- Smile Stream Instruments
- OrthoEssentials Instruments
- Ixion Instruments
- OrthoEssentials Curing Lights
- Pulsate Pro
These warranties covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship. Please see our full Warranty Policy here.
Do I need to register my product for warranty coverage?
No, all warranty products come with a serial number on them to track the warranty period of each product from the date of purchase.
What is not covered under warranty?
While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.
Account
Do I need an account to order?
No, You do not need an account to order on our website
What are the benefits of the Diamond Club programs?
Our Diamond Club programs provide members with discounts and savings on products along with exclusive benefits. Create an account for FREE here.
How do I view my order history?
First, login to your account to access your customer profile. From there it will take you to your order history where you can click on each order to view the order status details.
How do I reorder product(s)?
First, login to your account to access your order history. From there you can click on the order you want to reorder from. Once you are on the order status page click "Buy Again" in the upper right corner. This will add the entire order to your cart. From there you can add or remove products that you don't want to reorder.
Products
Do you offer discount pricing for bulk orders?
Yes, this is handled on a per order basis with our customer service team. Please reach out if you would like to place a bulk order for supplies.
What are the minimum order quantities for bulk orders?
The minimum order quantity depends on the product for bulk orders. Please contact our customer service team for more information about bulk orders.
Do you offer price matching?
We do not offer price matching. We feel our pricing tiers are competitive with industry standards and provide our customers with the most savings on their supplies.